Refunds & Cancellations Policy

Day Tours

Cancellations from 0 to 48 hours prior to tour departure: 100% cancellation fee will be charged
Cancellations from 48 to 72 hours prior to tour departure: 50% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
Cancellations 3 to 30 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
Cancellations 30 days or more prior to tour departure: 10% cancellation fee will be charged for costs incurred.

Custom Tours

“No Shows” will be charged 100% of the quoted tour price.
Cancellations from 0 to 14 days prior to tour departure: 100% cancellation fee will be charged
Cancellations from 15 to 30 days prior to tour departure: 50% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
Cancellations 31 to 60 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
Cancellations 60 days or more prior to tour departure: 20% admin fee will be charged for costs incurred.

No Shows

If a Guest is not available to start your tour on time, Nomads Tourism or the Operator will make an attempt to contact the Guests using the email address provided at the time of making the booking. If a Guest is not contactable or is thereafter not available to start a tour within 30 minutes of the scheduled start time, the Guest’s tour will be cancelled but no refund will be due to the Guest and all fees and charges will be retained as liquidated damages. Exceptions to this policy may be considered in certain circumstances but Operators will be free to exercise their discretion in this regard as they see fit.

Weather Conditions

Guests bear the sole risk of scheduled tours being affected by inclement or extreme weather conditions, such as rain, wind or extreme heat. Under no circumstances can Nomads Tourism or any Operator or Venue be held responsible for weather conditions. No booking can be cancelled or amended by Guests at any time on the basis of weather conditions. Neither Nomads Tourism not any Operator shall be liable for weather conditions that may affect the delivery and implementation of a planned itinerary.

Rescheduling

In some cases and subject to Operator availability, it may be possible to reschedule a tour if sufficient advance notice is given, however neither Nomads Tourism nor an Operator shall be bound to reschedule any tour notwithstanding the amount of advance notice given. Tours are always subject to Operator availability. Please contact us if you would like to reschedule. If the Operator is unable to reschedule, the terms of this refunds and cancellation policy shall apply.

Management of Refund Process

Nomads Tourism is authorized to manage the refund process on behalf of Guests and to recover any funds held by Operators that are due to be refunded to Guests in terms of this Policy.

Rescheduling

Refunds and Exclusion of Liability continued

Explore Nomads Tourism shall not be liable for your own failure to read the booking confirmation email, whether resulting from your provision of an incorrect email address or your inability to access the Internet at any time or for any other reason. Where you apply to make a booking on behalf of any other person, you warrant that you have all necessary permission and authority to do so and to accept all of these terms and conditions on behalf of that person. You indemnify Nomads Tourism FZE against any claims that may be made against Nomads Tourism FZE by an Operator arising out of or pertaining in any way to your booking or the acts or omissions of any Guest who participates or is booked to participate in the tour booked by you. Nomads Tourism will ensure that the Operators with whom your booking is placed will agree to contract with you in terms of the above policy. Where you make payment of an advance deposit of any tour fees prior to receipt of a confirmation email, we will immediately facilitate a refund to you in full in the event that your booking application is not accepted.

Cancellation Procedures

Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Nomads Tourism in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Nomads Tourism cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.